The relentless focus on customers
Nothing beats the feeling of sharing great news, and our recent webinar, Partnering for Success, gave us the perfect opportunity. It was a chance to reflect on what we’ve built with our customers, celebrate the progress we’ve made and—most importantly—talk about how we’re evolving in every area of our business.
One of the highlights? Our latest Net Promoter Score (NPS) of 53—a number that puts us ahead of industry benchmarks.* Even more exciting? 46% of our clients responded to our customer survey, nearly double the average response rate for professional services firms. That tells us two things: We’re delivering value, and you’re invested enough to share feedback. And that means everything to us.
Why this matters
The customer experience isn’t just something we talk about—it’s the foundation of everything we do. The fact that so many customers took the time to weigh in on what’s working and what they want to see next is validation of what we’ve always believed: true partnership is built on trust, collaboration and a constant feedback loop.
So, what did we hear?
What customers love about memoryBlue
- Strong communication and responsiveness– you value having a team that feels like an extension of your own.
- High-quality leads– you count on us to help drive pipeline growth, and we take that responsibility seriously.
- True partnership– you appreciate that we don’t just ‘hand off’ leads—we work with you to refine your strategy and get results.
Where we’re doubling down
Your feedback also showed us exactly where we can raise the bar even higher:
- More personalization – we’re refining our approach with AI-driven prospecting, detailed lead write-ups and multi-channel engagement to keep driving the best results.
- Deeper training– we’ve expanded our career development programs and doubled down on full-funnel SDR training. We already help many customers with deal progression – now we are making it part of our curriculum so every SDR is enabled to help where you need them.
- Technology
- Reporting – we’re investing in more advanced reporting tools, including AI-driven analytics and predictive forecasting
- Integrations– we are expanding our capability to offer seamless connections into your tech stack, including your CRM system, dialer, sales cadence tools.
The bottom line
Our latest NPS results are a milestone, but they’re not the finish line. We’re here to keep improving, keep listening and keep delivering value in ways that help our customers grow. Feedback drives everything we do, and we’re excited for what’s ahead.
Let’s keep raising the bar—together.
P.S. If you are a memoryBlue customer and want to access the on-demand recording of the webinar, please reach out to your CS team at customerexperience@memoryblue.com.
* An NPS above 0 is considered “good,” above 50 is “excellent” and above 70 is “exceptional. If you are looking for other vendor stats to compare us to, here are two: Marketstar and Televerde
